Last updated: 30 April 2026
These Terms and Conditions ("Terms") govern your use of travissonder.com (the "Website") and any Google Ads services ("Services") provided by Sonder Services. By using the Website or engaging our Services, you agree to these Terms.
1. Who we are
Sonder Services is a sole proprietorship registered in Poland.
- Trading name: Sonder Services
- Proprietor: Travis Sonder
- Registered address: Sliczna 30B, 31-444 Krakow, Poland
- NIP: PL94522917262
- Email: contact@travissonder.com
- Phone: +48 798 582 916
References to "we", "us", or "our" mean Sonder Services. References to "you" or "Client" mean the business engaging our Services.
2. Services we provide
We provide Google Ads management services, which may include account setup, campaign strategy, keyword research, ad copywriting, bid management, conversion tracking setup, and performance reporting. The exact scope of work for each engagement is agreed in a separate written proposal or service agreement ("Engagement Letter") which, together with these Terms, forms the contract between us.
Where the Engagement Letter conflicts with these Terms, the Engagement Letter takes precedence.
3. Who can use our Services
Our Services are intended for businesses and other commercial clients. By engaging us, you confirm that you are entering into the contract in the course of your business or profession, not as a consumer.
4. Fees and payment
Fees, billing cycle, and payment terms are set out in the Engagement Letter. Unless otherwise stated:
- Management fees are billed monthly in advance.
- Invoices are due within 14 days of issue.
- Ad spend (the budget paid to Google) is paid by you directly to Google via your own Google Ads account, not through us.
- Late payments may incur statutory interest at the rate set by Polish law.
5. Your responsibilities
To deliver the Services, we need your cooperation. You agree to:
- Provide accurate information about your business, products, and target audience.
- Grant us appropriate access to your Google Ads account, Google Analytics, and any other platforms required to deliver the Services.
- Approve ad copy, landing pages, and campaign structures within reasonable timeframes.
- Maintain a working website that complies with Google Ads policies and applicable law.
- Pay invoices on time.
6. Results and Google Ads platform
Google Ads is a third-party advertising platform owned and operated by Google. We do not control Google's policies, algorithms, ad approval decisions, account suspensions, or pricing. We will use reasonable professional skill and care, but we cannot guarantee specific results, click volumes, conversion rates, ad positions, return on ad spend, or that campaigns will be approved by Google.
We are not liable for losses caused by Google's actions, including account suspensions, ad disapprovals, policy changes, or platform downtime.
7. Account ownership
Unless explicitly agreed otherwise, you own your Google Ads account, Google Analytics property, and all associated data, campaigns, and assets. We act as a manager with delegated access. On termination, we will hand over access and remove our own.
8. Intellectual property
Ad copy, creative, reports, and other deliverables produced specifically for you under an Engagement Letter become your property once paid for in full. We retain ownership of our underlying methodologies, templates, processes, and any pre-existing materials, and you receive a non-exclusive licence to use these for the purposes of the engagement.
The Website itself, including its content, branding, and design, remains our property. You may not copy or republish it without permission.
9. Confidentiality
Both parties agree to keep confidential any non-public information shared during the engagement (including business strategy, financials, customer data, and account performance) and to use it only for the purposes of delivering the Services. This obligation survives termination.
10. Term and termination
The engagement runs for the term stated in the Engagement Letter. Either party may terminate by giving 30 days' written notice (email is sufficient), unless a different notice period is agreed in writing.
Either party may terminate immediately if the other party commits a material breach that is not remedied within 14 days of written notice, becomes insolvent, or ceases trading.
11. Refunds
Where you have prepaid management fees and terminate before the end of the billing period, we will refund the unused portion on a pro-rata basis, less any time already worked. Ad spend paid directly to Google is not refundable by us, you would need to address that with Google.
Setup fees and one-off project fees are non-refundable once work has commenced.
12. Limitation of liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Subject to the above, our total aggregate liability to you under or in connection with the engagement (whether in contract, tort, or otherwise) is limited to the total fees you have paid us in the three (3) months immediately preceding the event giving rise to the claim.
We are not liable for indirect or consequential losses, loss of profit, loss of revenue, loss of goodwill, loss of business opportunity, or loss of data, however caused.
13. Indemnification
You agree to indemnify us against any claims, damages, or costs arising from (a) content, products, or services advertised by you that infringe third-party rights or breach applicable law, (b) inaccurate information you provide to us, or (c) your breach of Google Ads policies.
14. Force majeure
Neither party is liable for delays or failures caused by events outside reasonable control, including internet or platform outages, acts of government, war, or natural disasters.
15. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new "last updated" date. For active clients, material changes will be communicated by email and will apply to renewals or new Engagement Letters from the date of notice.
16. Governing law and jurisdiction
These Terms and any dispute arising from them are governed by the laws of Poland. The competent Polish courts have exclusive jurisdiction over any disputes.
17. Contact
Questions about these Terms? Email contact@travissonder.com or write to Sonder Services, Sliczna 30B, 31-444 Krakow, Poland.